Business Process Improvement is often accomplished without the purchase and implementation of Business Process Management (BPM) software solutions. In other circumstances, Business Process Analysis (BPA) and a sound Business Case justify that change is beneficial or necessary and automation is desirable. Design and documentation of the need for change and then the selection of the best technology to optimize business process execution is the objective of the Process Design Phase of BPM for portals, workflow/rules engines, and document management.
BPM consists of several key elements: workflows, rules management, document management/content collaboration, and Business Activity Monitoring (BAM). The aggregation of these key elements, coupled with portal technology, data and information management, and Services-oriented Architecture (SOA) approaches, provide a comprehensive technology configuration to support business goals and objectives.
GEC consultants utilize comprehensive information gathered during the BPA Phase or presented by clients who have prepared their own documentation packages to formalize and confirm business requirements for first-time automation of manual processes, modification of existing processes that use information technology in some form, and complete reengineering of administrative, operational, and project support processes that will utilize proven and leading edge technology platforms. The Process Design Phase addresses the following technology platform components:
Workflow – software tools to automate processes for person to person, person to system, and system to system interfaces
Portal – central conduits or gateways for communications, access, transfer, and processing of information, data, and applications among internal and external entities
Rules – formal requirements for decision criteria, business logic, performance requirements, behavior, document/content routing, and prioritization of transactions and communications
BAM – structured collection, analysis, dissemination, and presentation of defined key performance information to stakeholders and the user community in the form of ‘Dashboards,” “Scorecards,” and “Forecasts”
Document Management – critical documents (artifacts) that are created, stored, retrieved, changed, shared, and distributed as part of process execution utilizing indexing, searching, version control, and publishing disciplines
SOA – connectivity and communications among disparate and diverse technology components and platforms.
Disciplined Development Methodology
Process Design should be guided by traditional, proven systems development methodologies. GEC consultants employ disciplined work steps to: confirm functional and business requirements; define process, organization, and technology architectures; and conform to quality control and documentation standards.
If you have any questions about our business process design services, please Contact Us at 678-525-7677 today.